RIGHT OF WITHDRAWAL
Standard returns: You have the right to make a return within 14 days after receiving your goods, for any reason and with no justification. Please note that you will lose your right of return if you do not declare the withdrawal of your purchase within 14 days after receiving your goods.
The costs of the freight are not included in your purchase. Expenses for returns may vary, depending on the products size. You are responsible for the goods, until we receive them and if an item is broken or lost during shipment, you can be held responsible. In that case it is your own responsibility to document the return. Please note it is not possible to return using DAO in Denmark.
Please note that the right of withdrawal is annulled, if you use the product in a way that reduces the sales value. The goods must be returned unused and in the same condition as they were upon receipt and in original packaging. If not, you will receive a refund equal to the state of the item.
3 steps to make a return
1: Please contact customer service at firstname.lastname@example.org to let us know, that you wish to make a return.
2: You will receive an email with your return number.
3: Please return your goods to our warehouse:
Skagerak by Fritz Hansen
Slåenvej 1, Port 1
8930 Randers NØ
If you exercise your right to withdraw from the purchase - as described above – you will receive the refund within 14 days after we have received the order at our warehouse.
You cannot withdraw you order by refusing receipt of the delivery or refrain from collecting it at a pickup point without notifying us about your return. You can use Danish law's standard return form; however, this is not mandatory.