General conditions

We ship to the following countries:

Denmark, Norway, Sweden, Finland, Germany, Great Britain, Ireland, Northern Ireland, Netherlands, Belgium, Austria, Italy, France, Spain, Estonia, Latvia, Lithuania, Luxembourg, Poland, Hungary, Portugal, Slovakia, Czech Republic & Switzerland

Shipping details

Shipping to Denmark
FREE delivery on all orders worth 1.000 DKK or more.
On orders worth less than 1.000 DKK we charge the following prices for shipping:
- GLS ParcelShop: 39 DKK
- GLS Home delivery: 49 DKK
- GLS BusinessParcel: 39 DKK
- Step Transport: 49 DKK

Shipping to Norway
FREE delivery on orders worth 1.500 NOK or more.
On orders worth less than 1.500 NOK we charge 150 NOK for shipping.
When ordering goods for delivery in Norway, all taxes are included. Therefore, no extra import duties and/or taxes will be added to your order.

Shipping to Sweden
FREE delivery on orders worth 1.500 SEK or more.
On orders worth less than 1.500 SEK we charge 150 SEK for shipping.

Shipping to countries in the Eurozone.
For countries in the Eurozone including: Finland, Germany, Ireland, Netherlands, Belgium, Austria, Italy, France, Spain, Estonia, Latvia, Lithuania, Luxembourg, Poland, Hungary, Portugal, Slovakia, Czech Republic.
FREE delivery on orders worth 150 EUR.
On orders worth less than 150 EUR we charge 15 EUR for shipping.

Shipping to Great Britain
FREE delivery on orders worth 150 GBP or more.
On orders worth less than 150 GBP we charge 15 GBP for shipping.
When ordering goods for delivery in Great Britain, all taxes are included. Therefore, no extra import duties and/or taxes will be added to your order.

Shipping to Northern Ireland
FREE delivery on orders worth 150 GBP or more.
On orders worth less than 150 GBP we charge 15 GBP for shipping.

Shipping to Switzerland
FREE delivery on orders worth 150 EUR or more.
On orders worth less than 150 EUR we charge 15 EUR for shipping.
When ordering goods for delivery in Switzerland, all taxes are included. Therefore, no extra import duties and/or taxes will be added to your order.

skagerak.dk
Slotspladsen 4
9000 Aalborg, Denmark
CVR: 28855990

Want to make a purchase?

When placing an order on skagerak.com an order confirmation will immediately appear on your screen including your order number, name, address and delivery address. You will also receive an order confirmation via email. We recommend that you save this.

Payment

At skagerak.com you can pay with Dankort, Visa/Dankort, Mastercard, Maestro, Visa Electron, MobilePay, Ideal and Paypal.

When your order is dispatched from Skageraks warehouse, the payment will be charged to the means of payment you have selected. If your order is divided into several deliveries, it will be the amount for the part of your order that is sent from Skagerak that will be charged from your account. The rest of the amount will be charged when the rest of your order is delivered.

Payment reservations

When you approve a purchase and pay by card or MobilePay as a means of payment on Skagerak.com, we reserve the amount on your chosen payment method. We only charge the amount when your delivery has been shipped from our warehouse to your chosen delivery address.

We make a reservation on your card to make sure that the card is not blocked and that there is coverage on the card. When the amount is charged from the card, the reservation is automatically cancelled. The maximum duration of a card reservation depends on the type of card that you can get from the card issuer, e.g., your bank. Because a reservation has a maximum duration, the reservation may expire. If your order is not shipped before the expiration of the reservation, we will make a new reservation and the original reservation will be cancelled by the card issuer. If a reservation has not been cancelled, please contact your card issuer, as only your card issuer can cancel reservations on the card. We also refer to the terms and conditions that apply to your payment card, which you have been given by the card issuer.

Security

Your privacy is important to us. This is why our payment solution is based on SSL standards which means that the information you provide us with during payment is protected by encryption. Read our privacy policy here.

Skagerak Denmark A/S uses QuickPay as their payment gateway. QuickPay is responsible for the encrypted transaction between your payment card and the payment card processor. Read more about secure online payments at quickpay.dk.

Shipping & Delivery

We deliver to the countries listed above. Your goods will be shipped and delivered safely and you will not be charged before we ship your goods from our warehouse. Once we ship your goods, you will either receive a Track and Trace number via e-mail, or be contacted by phone to arrange when delivery will take place. We ship with GLS in Denmark and UPS abroad. Products delivered with UPS are carbon neutral shipments. Want to know more? Read here. Selected goods will be shipped with Step Transport in Denmark and Dachser abroad – depending on size and fragility.

For shipping details regarding Reclassic furniture, see section ‘Reclassic Conditions’.

We recommend that you are present upon delivery. Deliveries abroad, shipped with Dachser, will be delivered by the curbside in front of your residence. Deliveries in Denmark, shipped with Step Transport, will be delivered right to your door. Please note that when the goods are delivered they are in your custody. To avoid damage during shipment all furniture are carefully wrapped. Some furniture are ready-to-assemble. In that case, instructions will be included. Assembly and maintenance guides for our products are only available in English.

Time of delivery

Denmark: Delivery within 1-8 working days, normally within 3 days.
Abroad: Delivery within 2-8 working days

If the product is out of stock, the delivery time is estimated from when the product is ready to ship from our warehouse.

RIGHT OF WITHDRAWAL

You have the right to make a return within 14 days after receiving your goods, for any reason and with no justification. Please note that you will lose your right of return if you do not declare the withdrawal of your purchase within 14 days after receiving your goods.

The costs of the freight are not included in your purchase. Expenses for returns may vary, depending on the products size. Please contact our customer service who will inform you about return expenses. You are responsible for the goods, until we receive them and if an item is broken or lost during shipment, you can be held responsible. In that case it is your own responsibility to document the return.

Please note that the right of withdrawal is annulled, if you use the product in a way that reduces the sales value. The goods must be returned unused and in the same condition as they were upon receipt and in original packaging. If not, you will receive a refund equal to the state of the item.

3 steps to make a return

1: Please contact customer care at hello@skagerak.com to let us know that you wish to make a return.

2: You will receive an email with your return number.

3: Please return your goods to our warehouse:

Skagerak A/S
Slåenvej 1, Port 1
8930 Randers NØ
Denmark

If you exercise your right to withdraw from the purchase - as described above – you will receive the refund within 14 days after we have received the order at our warehouse.

You cannot withdraw you order by refusing receipt of the delivery or refrain from collecting it at a pickup point without notifying us about your return. You can use The Danish law's standard return form; however, this is not mandatory.

Bought your product from another retailer?
If you have purchased a Skagerak product at one of our retailers and want to make a return or complaint, please contact the retailer listed in your order confirmation. Make sure to have your order confirmation ready.

Complaints?

If you have purchased a product and it is damaged - e.g. faulty material or a manufacturing fault - our 5-year warranty* apply. You can file a complaint by contacting our customer care at hello@skagerak.com or +45 99525200. Office hours: Mon. to Thurs. 9 am - 12 am and 12.30 pm - 4 pm. Fri. 9 am - 12 am and 12.30 pm - 3.30 pm. Please describe the claim as detailed as possible.

All Skagerak products are covered by a 5-year warranty*. This mean that you can make a complaint of defects and faults in the product, which has occurred within 5 years after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. The warranty does not cover damage caused by negligence or default. For minor claims or defects a repair or replacement of spare parts will be done. Skagerak may also suggest credit note compensation.

*The 5-year warranty does not include products from 1616/arita japan and Reclassic products. Reclassic products and products from 1616/arita japan is covered by the 2-year legal guarantee, which follows the EU law.

We reserve the right to repair any defects and faults within a reasonable time-frame. If a repair is not possible or feasible, or if a repair is disproportionate expensive to meet, we will deliver a new product upon receiving the damaged one. If neither repair nor replacement is possible, you will receive a refund equal to the price of the product when you acquired it.

For items that have exceeded the guarantee period, we offer repair and/or spare parts at a reasonable rate. Items may only be returned for repair/replacement if a return number has been issued by our customer care.

You can file a complaint against Skagerak A/S regarding your purchase in the webshop. In Denmark complaints should be filed to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jcobsensvej 35, 2500 Valby, Denmark. You can file your complaint on www.forbrug.dk.

The European Commission's Online Dispute Resolution website is relevant for private consumers living in another EU country. You can file your complaint at http://ec.europa.eu/odr. When filing a complaint you must state the following e-mail address hello@skagerak.com

Responsibility

Skagerak cannot be held responsible for indirect losses and consequential damage. Furthermore we reserve the right to make price changes and shall not be held responsible for any typing and pricing errors on our website.

RECLASSIC CONDITIONS

CONDITION

The condition on each Reclassic products can vary – and therefore, also the price. The products may come from private homes or have been used for either photo shoots, events or exhibitions. Therefore, all Reclassic products are used and for this reason, note that most items are unique, each in its own way, all with traces of use. The pictures of each product show the condition. Everything is restored by our team before being put up for resale.

WARRANTY

All Reclassic products are covered by a 2-year warranty. This means that you can make a complaint of defects and faults in the product, which has occurred within 2 years after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. The warranty does not cover damage caused by negligence or default. For minor claims or defects, a repair or replacement of spare parts will be done. Skagerak may also suggest credit note compensation.

SHIPPING

We offer free shipping on all Reclassic products and we deliver to the countries listed above. Your goods will be shipped and delivered safely, and you will not be charged before we ship your goods from our warehouse. Once we ship your goods, you will either receive a Track and Trace number via e-mail or be contacted by phone to arrange when delivery will take place. We ship with Step Transport in Denmark and Dachser abroad. Selected goods will be shipped with GLS in Denmark and UPS abroad – depending on size and fragility.

We recommend that you are present upon delivery. Deliveries in Denmark, shipped with Step Transport, will be delivered right to your door. Deliveries abroad, shipped with Dachser, will be delivered by the curbside in front of your residence. Please note that when the goods are delivered, they are in your custody.

To avoid damage during shipment all furniture are carefully wrapped. Most Reclassic furniture are already assembled.

RIGHT OF WITHDRAWAL

You have the right to make a return within 14 days after receiving your goods, for any reason and with no justification. Please note that you will lose your right of return if you do not declare the withdrawal of your purchase within 14 days after receiving your goods.

The costs of the freight are not included in your purchase. Expenses for returns may vary, depending on the size of the product. You are responsible for the goods, until we receive them and if an item is broken or lost during shipment, you can be held responsible. In that case, it is your responsibility to document the return.

Please note that the right of withdrawal is annulled, if you use the product in a way that reduces the sales value. The goods must be returned in the same condition as they were upon receipt. If not, you will receive a refund equal to the state of the item.

3 STEPS TO MAKE A RETURN

1: Please contact customer care at hello@skagerak.com to let us know that you wish to make a return.
2: You will receive an email with your return number.
3: Please return your goods to our warehouse:
Skagerak A/S
, Slåenvej 1, Port 1
8930 Randers NØ
 Denmark

If you exercise your right to withdraw from the purchase - as described above – you will receive the refund within 14 days after we have received the order at our warehouse.

You cannot withdraw your order by refusing receipt of the delivery or refrain from collecting it at a pickup point without notifying us about your return. You can use The Danish law's standard return form; however, this is not mandatory.

Letter of Compliance

The following deals with the suitability concerning food safety among the products listed below and are therefore not subjects for quality and complaint issues.
Letter of Compliance, Wood & Fabric
Letter of Compliance, Ceramic & Porcelain
Letter of Compliance, Stainless Steel

The use of images

All files on our website and at our imagebank remain the property of Skagerak Denmark A/S and may only be used for the promotion of the Skagerak brand and its products. Any other public purpose/usage is not allowed without the express written permission of the use from Skagerak. Read more here