Return

RETURNS POLICY
Our Return Policy lasts 14 days. If 14 days have lapsed since delivery of the goods/products to you, unfortunately we can’t accept returns or offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. If not, you will receive a refund equal to the state and condition of the product, as reasonably determined by us. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

STEPS TO MAKE A RETURN:
1: Please contact customer care at hello@skagerak.com to let us know that you wish to make a return.

2: You will receive an email with your return number.

3: Please return your goods to our warehouse:

Skagerak Inc
c/o ALPI Logistics Inc.
499 Commerce Drive
Burlington
08016 NJ
USA

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS
If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@skagerak.com.

SHIPPING
To return your product, you should send your product to: Skagerak Inc., c/o ALPI Logistics Inc.
499 Commerce Drive, Burlington, 08016 NJ, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.